Trainings and Certifications

The Business Boutique Training Center is an approved training and testing facility located in downtown Anchorage. We have  staff located in Anchorage, Fairbanks, and Juneau and operate a satelite office in Bethel. All classes award a certification  and select classes include State of Alaska and Nationally recognized industry certification.


CLASSES
•              QuickBooks Desktop
•              QuickBooks Online
•              Keyboarding
•              Computer Basics
•              Microsoft Word
•              Microsoft Excel
•              Microsoft PowerPoint
•              Microsoft Access
•              Microsoft Outlook
•              Microsoft Publisher
•              Computer Repairs and Maintenance

•              How to start a business in Alaska
•              Accessing Capital for your business
•              Creating a business plan
•              Creating a marketing and advertising plan
•              Business Accounting and bookkeeping
•              Writing Proposals for Bids
•              Contracts and Negotiating
•              Financial planning & Establishing Credit
•              OSHA 10 and 30
•             Records Management

  • Accessing Community Resources
  • Addressing barriers to employment
  • Customer Service In the Workplace
  • Serving Customers with disabilities and ADA
  • Cross Cultural Communications
  • Records Management
  • Workforce Development


AlaskaHost
AlaskaHost is a statewide customer service training program for employees of the hospitality and visitor services industry. The program trains participants how to provide quality customer service for residents and visitors to Alaska. The objectives of the AlaskaHost class are to:


Understand the importance of providing quality customer service; Recognize and anticipate customer needs and expectations; Understand and communicate the economic value of the visitor industry to the State of Alaska; Learn how to deal with dissatisfied customers in a professional, helpful manner.
Learn how to serve customers with disabilities


CulturalHost
The Alaska CulturalHost Seminar is a comprehensive training program designed with assistance from the Cook Inlet Tribal Council to provide a greater understanding and appreciation of Alaska Native and diverse culture for workers within Alaska’s hospitality and tourism industry. The course covers:


Discussion of the meaning of culture
Overview of the main Alaska Native groups and Overview of the main ethnic groups of Alaska
Cross Cultural Communication

 
Tour Guide Training

Alaska Tour Guide Training is a workshop that generates economic activity in communities by helping residents get hired as tour guides and helping guides start their own tour businesses. The curriculum explores the elements that make up a successful and compelling tour. The training provides hands-on practice working with different learning styles of guests and meeting visitor expectations. The art of interpretation and telling a story rests at the core of this training program